Contact Us

If you are a pension scheme member, you can use the form below to contact us.

If you have been informed that you have a member website available you can register or login to manage your account and view personal benefit and scheme information which may answer your query.

Our FAQs have some useful information and guidance what will help you with registering and logging in.

If you want to register a death see here. If you are an IFA see here


Other ways to contact us

The best way to get in contact with us is to use the Contact Us Form above. It is safe and secure and you will receive a quick response. However, if you do not want to use the Contact Us Form you can:

Call us on:

0203 985 3079

Monday to Friday 9am to 5.30pm (closed on bank holidays).
Calls are recorded for training and quality purposes.

Write to us:

Trafalgar House
PO Box 131
NE24 9FB

Quote your membership reference when you contact us so that we can find your record and check your identity.