Contact us

Our Christmas and New Year opening hours.

Over the Christmas period we’ll be closing our offices at 1pm on Friday 24 December and opening again at 9am on Wednesday 29 December.

We’ll also be closing at 1pm on Friday 31 December. We’ll return to our normal opening hours of 9am to 5.30pm from Tuesday 4 January.

If you need to contact us on the days we’re closed you can send us a message using the form below.

We’ll get back to you as soon as possible when our offices are open again.

You can register or log in to manage your My Work Pension account and view personal, benefit and scheme information which may answer your question

You need your membership reference to register and log into your My Work Pension account. You can find this on any personal letters or emails we’ve sent you.

If you’ve forgotten your membership reference, please click here to ask us for a reminder.

If you’ve forgotten your password, you can create a new one by clicking here.

If you’ve not yet registered, you can do this by clicking here.

If you’ve forgotten your security question, please contact us and we’ll reset your account.

Still unsure? Go to our How to register page to find videos and guides.

If you need to register a death, you’ll find further information, along with a form for you to complete, here.

If you’re an IFA please click here.


Other ways to contact us

The best way to get in touch with us is to use the form above. It’s safe and secure and you’ll receive a quick response.

If you don’t want to use the form you can:

Call us:

020 3985 3079

Our lines are open Monday to Friday, 9am to 5.30pm (closed on bank holidays).
Calls are recorded for training and quality purposes.

Write to us:

Trafalgar House
PO BOX 131
NE24 9FB

Email us:

For your security, please quote your membership reference when you contact us. We need this to find your details and check your identity.